Reservation Policies

Full reservation, payment, and event-day policies for Plush & Pearl Co. private experiences.

Reservation & Payment

  • A $297 Private Event Experience Fee reserves your celebration date.
  • Remaining balance, final child count, plush selection, theme details, and any custom enhancements are due 21 days before the event.
  • Events booked within 21 days require payment in full at the time of booking and are subject to supply availability.

Refunds & Rescheduling

  • The Private Event Experience Fee is non-refundable but may be transferred one time to a new available date with at least 21 days’ notice, depending on availability.
  • Once supplies have been ordered and custom items have been prepared, final payments are non-refundable.

Travel & Setup

  • Local setup is included within 15 miles of San Tan Valley.
  • Travel/setup fees may apply based on event location and are confirmed before your reservation is finalized.

Event Day

  • Client provides table, seating, and a safe event space appropriate for the activity.
  • Parent/guardian supervision is required during the activity.
  • Photo and media permission is requested separately for use on our website or social channels.
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